As you already know, anything that you need to buy for your home you can find it at Macy’s. As one of the most popular stores in the United States, Macy’s has a wide range of all types of products including furniture.
So, if you need to refresh your home decor or your office decor, there’s nothing better than checking up their website or visiting one of the many stores they have across the entire country.
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However, one of the phenomena that have been increasing is that customers are returning the products they bought more frequently. While some may suffer from buyer’s regret, others aren’t simply happy with their purchase or, in the worst case scenario, it got to your home damaged or broker. So, one of the most important things that you need to know, either when you are buying furniture online or on a local store, is to know everything you can about the Macy’s furniture return policy.
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So, what can you expect from the Macy’s furniture return policy?
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First of all, you need to know that the company just made a recent update to their Macy’s furniture return policy. We believe that one of the reasons should be related exactly with more people trying to return the products they bought. But let’s just get straight into Macy’s furniture return policy.
Generally speaking (and there are exceptions), according to the Macy’s furniture return policy you can return any products that you bought within 180 days of the date of your purchase. However, all the products need to be in their original condition as well as Macy’s won’t refund you the shipping fees.
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As we already mentioned, there are certain exceptions to this rule. These include, for example, the products that you bought under Last Act. If this is your case, you need to return them within 30 days of your purchase.
In what concerns to furniture specifically, the Macy’s furniture return policy can be divided into multiple sections depending on the reasons why you want to return the furniture.
#1: When You Don’t Like The Furniture That You Bought:
If you just changed your mind as soon as you got the furniture you bought, you will be glad to know that all the protection plans will also be refunded. However, Macy’s won’t refund the delivery fee as well as you’ll need to pay a restocking fee of 15%. You also need to make sure that the furniture you are returning is as new. In addition, you need to contact Macy’s within 3 days of your delivery.
#2: When You Notice The Furniture Is Damaged:
Macy’s advises all their customers to carefully inspect all the pieces within the package they receive to see if everything is in perfect conditions as well as if there isn’t anything missing. In case you find any imperfection or damage in the furniture you just got, you need to contact Macy’s within 3 days of delivery. The Customer Service will then schedule an appointment with you to take care of the issue.
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#3: When You Bought The Furniture Under “Final Sale” Or “As Is”:
In case you bought your furniture and it was listed under one of these two categories, all the risk is on you. You won’t be able to return the furniture or to ask for a refund.
